At Shiv Shakti Cart, we strive to provide high-quality kitchen and home essentials. To ensure fairness for all customers and protect against misuse, we have outlined our Returns & Refunds policy below.
Eligibility for Returns
We accept returns only under the following conditions:
. The product received is damaged.
. The product received is incorrect or different from what was ordered.
. Returns will not be accepted for reasons such as change of mind, preference, or incorrect selection by the customer.
Return Request Process
. Customers must raise a return request within 48 hours of delivery.
. An unboxing video is mandatory for any damage or incorrect item claim.
. The video should clearly show the package being opened for the first time
. Requests without proper evidence may not be approved.
Condition of Returned Items
To be eligible for a return:
. The product must be unused.
. The product must be in its original condition and packaging.
. All tags, accessories, and items included at delivery must be returned.
. Products that are damaged after delivery, used, or altered will not be eligible for return.
Refunds
. Refunds are initiated only after inspection of the returned product.
. Once approved, refunds will be processed to the original payment method.
. Refund processing may take 7–10 business days, depending on the payment provider.
Non-Returnable Items
. Certain items may not be eligible for return due to hygiene or usage reasons. Such details, if applicable, will be clearly mentioned on the product page.
Important Notes
. We reserve the right to decline returns that do not meet the above conditions.
. Repeated misuse of the return policy may lead to account restrictions.
. This policy is designed to ensure a fair and smooth experience for genuine customers.
For return or refund-related queries, please contact us at: support@shivshakticart.com